Overview
Bitstamp is a long-standing cryptocurrency exchange. This guide explains how to sign in via web and mobile, set up and recover two-factor authentication (2FA), resolve common “can't log in” problems, and harden your account security. Follow the steps below carefully to maintain access and protect your funds.
How to sign in (Web & Mobile)
- Open your browser and go to Bitstamp’s official site (type the address manually to avoid phishing).
- Click Log in (usually top-right), enter your registered email and password, then click Continue.
- If 2FA is enabled, enter the one-time code from your authenticator app or SMS (if configured).
- Open the Bitstamp app, tap Sign in, provide email and password.
- Approve the 2FA prompt and (if required) complete any device verification steps such as email confirmation.
Two-Factor Authentication (2FA)
2FA significantly improves account safety. Bitstamp supports authenticator apps (recommended) and may offer SMS as an option. Use an app like Google Authenticator, Authy, or another TOTP app.
- To enable: visit your account security settings → enable 2FA → scan the QR code in your authenticator app → enter the 6-digit code to confirm.
- Save the backup/recovery codes displayed during setup in a safe place—these are needed if you lose access to your device.
Common login issues & fixes
Forgot password
Click Forgot password?, enter your registered email and follow the password-reset link received by email. If you don’t receive the email, check spam folders and ensure you used the correct email address.
2FA not working
- Make sure your phone clock is accurate (TOTP codes depend on time sync).
- If you lost your authenticator, use saved recovery codes or the exchange’s account recovery process.
Account locked or blocked
If you see an account lock or additional verification request, follow on-screen instructions and contact Bitstamp Support with proof of identity if required.
Account recovery
Recovery typically requires identity verification. Prepare government ID, proof of address, and any email correspondence. Use official support channels only — never share passwords, full 2FA codes, or private keys in support messages.
Contact SupportSecurity best practices
- Use a unique, strong password (consider a reputable password manager).
- Enable 2FA with an authenticator app (avoid SMS when possible).
- Keep backup/recovery codes offline in a secure place.
- Beware of phishing — always verify the site URL and never click login links from untrusted emails.
- Enable device or IP whitelisting if available for withdrawals.
FAQ
Q: What if I don’t get the password reset email?
A: Check spam/junk, ensure you entered the correct address, and try again. If still blocked, contact support with account details.